Online help – why bother?

bad-customer-service2In the last few days I tried to get some help on  a couple of  web pages

Vodafone

I was unable to find some information about a product for sale on Vodafone.ie and had to resort to the “Contact Us” form – which didn’t work!  So Vodafone had kindly put a comment box about whether the visitor found the information helpful or not, and a link to a place where you could expand on your comment – guess where that led to? Of course… the “Contact Us” form, which didn’t work,…..so sorry guys, no sale!

Digg

Due to my inability not to set up a blog on whatever social network I belong to I’ve ended up with a number of the things and I thought I would be really smart and use each of them for different topics.  This one is going to be the random one and I thought, “hey!  Why not use this one for the Digg auto post?”  Cheerfully proceeding to the “Blog Settings” option on my profile I clicked on the button and was met with a list of options for Blog Software…. which did not include Windows Live Writer.  Undeterred I bravely chose “Other (advanced setup)” – how hard could that be for God’s sake?  There is a choice of “Blog API” to make, either Blogger (Old) or Metaweblog API.  And you have to know where the “url for XML- RPC of Blog” could be found.  Easy peasy, I thought, it will be in the help section, right?   WRONG.  This is the answer:

How can I post a story on my blog?

Digg currently supports single-click blog posting to Typepad, Blogger, Live Journal, Moveable Type, and WordPress. To blog any story within Digg, simply click “Blog This.” If your blog isn’t from one of the services above, you can manually input your blog information.

REALLY, helpful… thanks a bunch folks…

Picture from:  Lemon Justice

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Local Councillors and Junk

I am deeply curious about what led Fianna Fail Cllr Sean Paul Mahon to arrange for god knows how many A4 leaflets to be printed and dropped into the letterboxes of the house in Ardcollum Avenue, Maryfield Crescent and Drive, and presumably all the apartments in the Timbermills. 
 
Let’s see… the topic was  "Junk Collection" and the message was that Dublin Corporation has a free junk collection scheduled for the area every 3 years, that the last one was done in 2006 so there will be one in 2009.  Dublin Corporation, he goes on to tell us, will distribute ANOTHER leaflet in our doors giving us notice of when the collection will take place.
 
Now call me an idiot, but surely as this is a scheduled (albeit widely spaced in the Dublin Corporate calendar) event, it’s not exactly a major political achievement or even much of a contribution to the community to make a phone call (or, more likely, have some mug of a campaign volunteer to do it) and find out.. what? that it is a scheduled event!
 
Come on Sean Paul… if you are going to shove junk mail in our door at least try to make the contents useful, or relevant, or about something you did that actually makes a difference….

D = Disaster

 
2 Saturdays Ago:
The street gets flooded
The garbage bins fall over and the contents float all over the garden
The tiles on the roof get loose
A waterfall runs from the attic through the top floor and onto the ground floor
About 80 books saturated
The glass in the back door gets broken  (again)
 
Sometime that weekend
All work done on uploading material to new website during previous week in work is lost
 
 
2 Mondays ago
No roof people available to fix roof (all busy)
No glass people available to fix glass (all busy)
No money to pay them anyway
A 4 ft mirror on the wardrobe is broken
Garbage bin not collected as garbage is still floating round the front garden
 
 
Some time during last week
Large plant knocked over – compost and broken plant everywhere
Set fire to the grill by accident
 
This Monday
Forget to leave out the organic waste bin for collection
All work done on uploading material to new website during this previous week in work remains online
But none of the forms function..,…
 
This Tuesday
Leave out the garbage bin instead of the recycle bin – not collected
(bottles for recycling have sailed down to the end of the back garden anyway)
 
This Wednesday
I think this was the night I fell over a dog,
knocked over the bucket which was collecting the water leaking through the cieling
knocked over another plant and broke huge ceramic container
Spilled coffee over books that had just dried out
 
This Thursday
A little better – roof man repairs roof
It’s not expensive, in fact it is not sufficient for the insurance company to pay back , just enough to put a hole in my credit card
Glass man repairs door and wardrobe – €230
Joy! I can claim all of €15 from insurance company
 
Today
Plaster man comes to inspect damage to interior walls
Plaster man will not inspect damage until wood panels are dismantled
No large strong men available to do job
 
Plan for Saturday
Take down wood panels
Find the web designer
Tie him to the wood panels
Pile the garbage, the organic waste and the recycle material on them
Add the books which should have dried out again by now
Use the whole lot to start a decent fire and burn the house down
 
But it will probably rain and put it out………
 

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